PRICING DETAILS

FAQ

Do you offer in-person counselling?

We are offering in-person counselling. We also offer counselling on the phone and virtually if needed.

Who and What do you work with? 

We work with people from all walks of life who may be experiencing a variety of concerns and desires, including the following:

     ❏ ​Youth and adults ​

     ❏ addiction recovery

     ❏ anger

     ❏ ​anxiety 

     ❏ ​bullying

     ❏ chronic pain/illness (motor vehicle related or other)

     ❏ criminal behaviour or involvement with the law

     ❏ depression

     ❏ life changes/transitions

     ❏ grief/loss

     ❏ mediation

     ❏ trauma

     ❏ self-esteem

     ❏ spirituality

     ❏ developing a deeper connection with a sense of self

     ❏ connecting with inner wisdom and confidence

What is Counselling?

​Counselling is a process. It is a service put in place to support you in reaching your desired goal/life. Each of our counsellors take time to get to know you and understand the problem that is affecting your life. There are many reasons that bring people to counselling. You may want to attend to a specific problem/concern, gain a deeper understanding of your self or life, or deal with an incident that has affected your life negatively.​During the counselling process, the counsellor will work with you to gain an understanding of your lived experience in order to support movement in your desired direction. A counsellor is a trained professional who works to create a safe space for exploration and growth, but also be able to hold a space for uncomfortable emotions, thoughts, or experiences. Along the way a counsellor can help you unravel and tap into already existing resources/strengths. This is a collaborative effort working from a space of support, safety, and acceptance.

How does therapy help?

Therapy can help by:

     ❏ Increasing your awareness of how the problem operates and its influence in your life

     ❏ Developing a clear understanding of your desired/preferred way of living/being

     ❏ Highlighting and rediscovering your strengths, knowledge, and aspirations

     ❏ Moving you away from the influence of the problem towards your preferred goals

     ❏ Linking you to other resources that may support your preferred goals

Is everything we discuss in counselling confidential?

We have a high regard for confidentiality. We understand that you are the author of your story and have ownership over the information you choose to share with us. Therefore, we take all precautions to assure that this information is kept confidential. We do not share information with any third party without authorization from you in the form of a written consent outlining specific information to be shared.

There are three circumstances in which I have a legal obligation to disclose your shared information:

     1. If a child, youth (under the age of 19), or elderly is being abused or neglected;

     2. If there is a report of imminent self-harm or danger to others;

     3. If there is a subpoena or court order.

What happens when you contact Simply Counselling?

Our intake staff is happy to help you navigate any questions and getting connected with a counsellor. If you are looking to book an appointment, our intake staff will ask you for specific information to get you set up in our booking system. From this point, they will book your appointment or have the appropriate counsellor reach out to schedule your initial appointment with you. Our intake team is available Monday-Saturday 8am-6pm.

What if I have specific questions about my mental health and your counselling services?

If you have specific questions about counselling and your mental health concerns, our support staff will connect you with our Clinical Director for a free 10-15 minute consult. They will be able to answer all of your questions and help find a suitable fit on our team.

What is Simply Counselling’s cancellation policy?

Please be aware that 24 hours is required to change or cancel a scheduled appointment. Failure to provide a 24 hours notice will result in a full rate charge for the session.

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